| Real time data of visitors on your site. |
| Duration of each visit on the site and time of access. | |
| Number of pages viewed. | |
| Current page being viewed. | |
| Visitor country of origin. | |
| Site that linked/referred the visitor to your site. | |
| Conducting conversations. |
| Real time live chats with visitors on site. | |
| Transferring calls among support representatives. | |
| Use of structured messages. | |
| Referring customers to a page on site or to a different site. | |
| General definitions |
| Audio and visual alert when a customer requests support. | |
| Audio alert when a new user enters the site. | |
| Snooze time - a certain period of idle time can be determined to automatically mark you as unavailable. | |
| Management and control |
| Multiple support representative management. | |
| Statistics analyses of the number of calls conducted by each representative. | |
