Real-Time Data on Visitors
Duration of each visit and time of access
Number of pages viewed
Current page being viewed
Visitor country of origin
Site that linked/referred the visitor to your site.
Conducting Conversations
Real time live chats with visitors on site
Transferring calls among support representatives
Usage of structured messages
Referring customers to a page on site or to a different site.
General Definitions
Audio and visual alert when a customer requests support.
Audio alert when a new user enters the site.
Snooze time - a certain period of idle time can be determined to automatically mark you as unavailable.
Management and Control
Multiple support representative management
Number of calls conducted by each representative.